Return Policy

Return & Exchange Policy

Thank you for supporting Madhouse.

Because every item is made to order specifically for you, we are unable to accept returns or exchanges due to ordering the wrong size, selecting the wrong color, or simply changing your mind.

We encourage you to review the size guide on each product page before placing your order.

International and local consumer rights: Nothing in this policy limits any rights you may have under applicable consumer-protection laws in your country or region.  Where applicable law provides additional rights to cancel, return, replace, repair, or receive a refund, those rights will apply.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and the problem

 

We’ll review the issue promptly and, if the item is confirmed to be damaged, defective, or incorrect, we'll work with you to provide an appropriate resolution, which may include a replacement or a refund.

If a return is required to resolve an approved claim, we will provide instructions for returning the item and will let you know whether return shipping will be covered by Madhouse.

 

Cancellations

Because orders move into production quickly after they’re placed, we may not be able to cancel or modify an order once production has begun.

If you need to make a change, please contact us as soon as possible. We’ll do our best to help.

 

Refunds

Refunds are only issued for items that arrive damaged, defective, or incorrect, or in other situations where a refund is approved after review.

If a refund is approved, it will be issued to your original method of payment.  Please allow additional time for your bank or payment provider to process the refund after it has been issued.

 

Questions?

If you have any questions about our return policy, we’re always happy to help.

Email: support@madhousebrand.com