Shipping Policy
Shipping Policy
Thank you for shopping with Madhouse! Every order is made especially for you, which means your shirt is printed AFTER you place your order. This helps reduce waste and allows us to create each piece on demand.
Order Processing
Orders are typically produced and prepared for shipment within 2–7 business days before they are shipped. During periods of high demand, production times may be slightly longer.
Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow its journey.
Shipping
We proudly ship to customers both within the United States and internationally.
Shipping rates and estimated delivery times are calculated at checkout based on your shipping address and the shipping method you select. Delivery estimates begin after your order has been produced and handed over to the carrier.
International Orders
We ship to customers in many countries around the world. Shipping availability, rates, and delivery estimates vary by destination and shipping method.
Most international orders are shipped using a service that includes applicable import duties and taxes. However, in rare circumstances, local regulations or destination-specific requirements may result in additional customs duties, taxes, or fees being charged to the recipient. Any such charges are the responsibility of the customer.
Tracking Your Order
As soon as your order ships, you’ll receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear after your package has been shipped.
Lost or Delayed Packages
While we do our best to ensure every order arrives safely, occasional shipping delays can occur and are outside of our control.
If you believe your package has been lost or if your tracking information hasn’t updated for an extended period, please contact us at support@madhousebrand.com. We'll work with our fulfillment and shipping partners to investigate the issue and determine the best available resolution.
Incorrect or Damaged Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Be sure to include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
We’ll work quickly to make it right.
Questions?
If you have any questions about your order or shipping details, please reach out and we’ll be happy to help.
Email: support@madhousebrand.com