Privacy policy
Madhouse Clothing Privacy Policy
Last updated: September 2, 2026
Madhouse Clothing operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Madhouse Clothing is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details, including your name, billing address, shipping address, phone number, and email address.
Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details. Payment information is processed through Shopify and our payment providers.
Transaction information, including the products you view, add to your cart, purchase, return, exchange, or cancel, as well as information about your past transactions.
Communications with us, including information you provide when you contact us with a customer service question or other inquiry.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information regarding how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you visit or use the Services, make a purchase, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services, including information collected from your device when you use the Services or visit our website, and through cookies and similar technologies.
- From our service providers, including when we engage third parties to provide technology, payment processing, fulfillment, shipping, customer support, or other services on our behalf.
- From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide and improve the Services, including to process payments, process and fulfill orders, arrange shipping, facilitate returns or exchanges, provide customer support, remember certain preferences, and otherwise operate and improve our store.
Marketing and Advertising
We may use personal information for marketing and promotional purposes, including to provide advertising and promotional communications when you have chosen to receive them and to show you advertisements for our products or services on our Services or other websites.
Shopify may also use information about your interactions with our store, along with information from interactions with other merchants and with Shopify, to provide enhanced services such as personalization and advertising, as described further below in the Relationship with Shopify section.
Security and Fraud Prevention
We use personal information to help maintain a secure shopping experience, detect, investigate, and take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and protect our Services, customers, and business.
Communicating with You
We use your personal information to respond to your inquiries, provide customer support, communicate with you about your orders and transactions, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws and regulations, respond to valid legal processes or requests from law enforcement or government agencies, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors, service providers, and other third parties who perform services on our behalf, such as payment processing, technology services, fulfillment, shipping, customer support, cloud storage, fraud prevention, and other services necessary to operate our business.
- With business and marketing partners, including Shopify and services that support advertising and personalization. Depending on where you reside, you may have a right to opt out of certain uses of your personal information for targeted advertising or other forms of “sharing” as defined by applicable privacy laws. You can exercise applicable opt-out rights through the privacy choices available on our website.
- When you direct, request, or otherwise consent to disclosure, such as when you request that we ship a product to you or otherwise ask us to share information with a third party.
- With affiliates or within our corporate group, if applicable.
- In connection with a business transaction, such as a merger, acquisition, sale of assets, bankruptcy, or similar transaction.
- For legal, security, or protection purposes, including responding to subpoenas, search warrants, or other valid legal requests, enforcing applicable terms and policies, and protecting or defending our Services, rights, customers, or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
In addition, Shopify Network Intelligence is enabled for our store. Shopify may use information obtained from your interactions with our store, along with information from interactions with other merchants and with Shopify, to provide enhanced services that help Shopify and merchants protect, grow, and improve their businesses. These services may include improved personalization, store performance, and advertising capabilities.
Shopify may process personal information for these purposes as described in its applicable terms and privacy policies. Shopify is responsible for responding to requests concerning its own processing of personal information for these purposes.
To learn more about how Shopify collects and uses personal information and the privacy rights available to you in connection with Shopify’s processing, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
[SHOPIFY CONSUMER PRIVACY POLICY LINK]
[SHOPIFY PRIVACY PORTAL LINK]
Depending on where you live, you may also have the right to opt out of certain uses of your personal information for targeted advertising or the sale or sharing of personal information. You can exercise applicable rights through our Data Sharing Opt-Out page.
[DATA SHARING OPT-OUT PAGE LINK]
Shopify’s processing of personal information may involve transfers to countries other than where you live.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We are not responsible for the privacy or security practices of such third-party sites, including the accuracy, completeness, or reliability of information found on those sites.
Our inclusion of links to third-party websites does not, by itself, imply endorsement of the content on those platforms or of their owners or operators.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request that the information be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information you send to us may also not be completely secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, including whether we need the information to provide our Services, fulfill transactions, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions permitted by applicable law.
Right to Access / Know. You may have the right to request access to personal information that we hold about you.
Right to Delete. You may have the right to request that we delete personal information we maintain about you.
Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have the right to receive a copy of certain personal information we hold about you and, in certain circumstances, request that we transfer it to another party.
Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or to opt out of processing for purposes considered “targeted advertising,” as defined by applicable privacy laws.
You may exercise applicable opt-out rights through our Data Sharing Opt-Out page.
If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will honor that signal where required by applicable law and according to the functionality provided by Shopify.
Managing Communication Preferences. If you receive promotional communications from us, you may opt out at any time by using the unsubscribe option included in those communications. Opting out of promotional communications does not prevent us from sending non-promotional communications, such as those relating to your orders or transactions.
You may exercise applicable privacy rights by using the options provided through the Services or by contacting us using the contact information below.
For information about Shopify’s processing of personal information and rights that may apply to information processed directly by Shopify, please review the Shopify Privacy Portal.
We will not discriminate against you for exercising your privacy rights.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law. Where permitted by law, you may designate an authorized agent to make a request on your behalf. We may require proof that you authorized the agent to act on your behalf and may also require you to verify your identity directly with us.
We will respond to privacy requests within the time required by applicable law.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the contact information provided below.
Depending on where you live, you may also have the right to appeal our decision regarding a privacy request or lodge a complaint with your local data protection or privacy authority.
International Transfers
Because we accept orders from customers internationally and use service providers that may operate in different countries, your personal information may be transferred, stored, and processed outside the country in which you live.
If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or applicable equivalent mechanisms under UK law, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.
When we make changes, we will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any additional notice required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us at:
Madhouse Clothing
Email: support@madhousebrand.com